Terms of service

Last updated 5 November 2026

These terms are the agreement between you and us when you use diarydeck to take bookings. They are written plainly on purpose. If something here does not suit your business, write to us rather than guessing.

1. Who we are

diarydeck is run by We Are One Apps in the United Kingdom. In these terms "we" and "us" mean We Are One Apps, and "you" means the business or person with the account.

2. What the service is

diarydeck gives you a booking page. People pick a time, the app checks it is genuinely free, records the booking, and sends the confirmations and reminders you set up. It can keep a connected Google calendar in step and add a Google Meet link to a booking.

It does not send messages on your behalf from accounts of ours. You connect your own SMS provider and your own mailbox, and the messages go out from them.

3. Early access, and what it costs

diarydeck is in early access and free to use. We may start charging for it later. If we do, we will tell you by email at least 30 days beforehand, and you can close your account before the first charge rather than pay.

Free does not mean free of all cost. Texts are billed to you by your SMS provider at their rates, and an email mailbox or a Zoom plan is yours to pay for too.

4. Your account

Give us accurate details and keep them current. Keep your password to yourself; you are responsible for what is done under your account, including by anyone you invite to it. Tell us promptly if you think someone else has got in.

5. Your clients' information

The people who book with you are your clients, not ours. You decide what to ask them and how long to keep it, which makes you the data controller for that information; we hold it for you as your processor and act on your instructions. That means you need your own privacy notice and a lawful basis for what you collect, and you must honour requests from your clients to see or delete their data. Our privacy policy sets out what we do with it.

Text reminders need particular care. Only text people who have agreed to be texted, stop when someone asks you to stop, and follow the rules that apply where your clients are.

6. The services you connect

Your SMS provider, your mailbox, Google and Zoom are your accounts under their own terms. We pass your messages and bookings to them as you have configured, but we do not control them. If one of them is down, rejects a message, suspends you or changes its API, that is between you and them. Keep your own credentials current: an expired key means a reminder does not go out.

7. Fair use

Use diarydeck for taking bookings. Do not use it to send bulk marketing, to send anything unlawful, abusive or deceptive, to impersonate someone else, to break into any part of the system or anyone else's account, or to resell the service as your own without agreeing that with us first.

8. Availability

We run diarydeck carefully but we do not promise it will never be unavailable, and there is no service level agreement while it is in early access. We may change features, and we may discontinue the service — if we do, we will give you at least 30 days' notice and a way to export your bookings.

Message delivery is not guaranteed. A text can be delayed or dropped by a mobile network, and an email can land in a spam folder, for reasons no booking system can control. Do not rely on a reminder alone where a missed appointment would be serious.

We take backups, but keep your own record of anything you cannot afford to lose.

9. If something goes wrong

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited. If you are a consumer, your statutory rights are unaffected.

Otherwise, and because the service is provided free of charge: we are not liable for lost profits, lost business, lost bookings, missed appointments, or loss of data or goodwill, and our total liability to you for everything arising out of the service is limited to £100, or the amount you have paid us in the previous twelve months if that is greater. The service is provided as it is, without warranties beyond those the law insists on.

You are responsible for claims that come from your own use of the service — for example from messages you sent to people who had not agreed to receive them.

10. Ending it

You can close your account whenever you like, from your settings or by writing to us; your data is removed within 30 days. We can suspend or close an account that breaks clause 5 or 7, or that puts the service or other users at risk. Where it is reasonable to do so first, we will warn you and give you a chance to fix it.

11. Changes to these terms

We may update these terms. If a change matters to you we will email you at least 30 days beforehand; carrying on using the service after that date means you accept it. The date at the top of this page always shows the current version.

12. Law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you are a consumer living elsewhere in the UK, you can also bring a claim in your own courts.

Questions about this page: info@weareoneapps.com.